Terms & Conditions

1. About BuyMyTicket

BuyMyTicket is a South African event discovery and ticketing platform.

We provide technology and services that allow customers to discover events, buy tickets online, receive QR tickets, and access event information. We also provide organisers, promoters, venues and event partners with tools to list events, sell tickets, issue complimentary tickets, manage event information and scan tickets at event entry points.

Unless specifically stated otherwise, BuyMyTicket is not the organiser, promoter, venue owner, performer, security provider or event operator. Events are created, managed and delivered by the relevant organiser, promoter, venue or event partner.

2. Event information

Event information shown on BuyMyTicket may include event names, dates, times, venues, ticket prices, categories, images, descriptions, rules, age restrictions, parking information, gate opening times and other event details.

BuyMyTicket aims to display accurate information, but event details are provided by organisers or collected from approved public sources. Event details may change.

Customers should check event details before purchasing tickets and again before attending the event.

3. Buying tickets

When buying tickets through BuyMyTicket, you agree that:

• the information you provide is true and accurate;
• you are authorised to use the payment method provided;
• you have checked the event name, date, time, ticket type and quantity before completing payment;
• you understand that tickets may be subject to event-specific rules;
• your ticket is only valid once payment has been successfully completed and confirmed.

BuyMyTicket may refuse, cancel or reverse any order where payment is not successfully received, where fraud is suspected, where tickets were purchased in breach of these Terms, or where the organiser instructs BuyMyTicket to cancel an order for a valid reason.

4. Ticket delivery

Tickets may be delivered digitally by email, made available in the customer account, or provided through another approved method.

Each ticket may include a unique QR code, reference number or access code. Customers are responsible for keeping their tickets safe.

If a customer shares a ticket with another person and that person uses the ticket first, BuyMyTicket and the organiser may treat the ticket as already used.

5. QR tickets and entry

Each QR ticket is usually valid for one entry only, unless the event specifically allows re-entry or multi-use tickets.

At the gate or entrance, tickets may be scanned and marked as used. Once a ticket is scanned as accepted, duplicate scans may be rejected.

Entry to an event is controlled by the organiser, promoter, venue, security team or event officials. BuyMyTicket is not responsible for decisions made at the venue, including refusal of entry where a person fails to follow event rules, safety rules, age restrictions, venue rules or lawful instructions.

6. Event rules

Each event may have its own rules. These may include:

• age restrictions;
• ID requirements;
• prohibited items;
• alcohol rules;
• parking rules;
• gate opening and closing times;
• safety rules;
• photography or filming rules;
• re-entry rules;
• right of admission rules;
• motorsport, sports or venue-specific safety requirements.

By attending an event, customers agree to follow all event, venue and organiser rules.

7. Event changes, postponements and cancellations

Event dates, times, venues, line-ups, schedules, activities, classes, artists, performers, racing programmes, vendors, facilities and advertised features may change.

Where an event is cancelled or postponed, the organiser is responsible for confirming the available remedy, which may include a refund, ticket transfer, new event date, credit, replacement ticket or other arrangement, depending on the event and applicable law.

BuyMyTicket will assist with communication and ticketing processes where reasonably possible, but BuyMyTicket is not responsible for the event being cancelled, postponed, changed, interrupted or delayed by the organiser, venue, weather, safety concerns, force majeure, government restrictions or circumstances outside our control.

8. Refunds

Refunds are handled according to the BuyMyTicket Refund Policy, the organiser’s event-specific refund rules, and applicable South African law.

BuyMyTicket does not approve refunds independently unless the organiser has authorised the refund or the refund is required by law.

All refund requests must first be reviewed and approved by the relevant event organiser, promoter, venue or event partner.

Unless required by law or approved by the organiser, tickets are not automatically refundable because a customer can no longer attend, bought the wrong ticket, entered the wrong details, arrived late, failed to meet entry requirements, shared their ticket, or was removed for breaching event rules.

Where a refund is approved, BuyMyTicket will assist with the refund process as far as reasonably possible.

9. Free What’s On listings

BuyMyTicket may allow organisers, venues, businesses and members of the public to submit free event listings for the What’s On section.

Submitting a free event listing does not guarantee approval or publication.

BuyMyTicket may approve, reject, edit, hide, remove or archive listings at its discretion, especially where a listing is incomplete, misleading, offensive, duplicated, unlawful, unsafe, not suitable for the platform, or not relevant to the public.

The person submitting a listing confirms that they have the right to submit the event information, images and contact details.

10. Organiser and event partner responsibilities

Organisers and event partners are responsible for:

• providing accurate event information;
• keeping event information updated;
• delivering the event as advertised, as far as reasonably possible;
• complying with applicable laws, permits, safety requirements and venue rules;
• honouring valid tickets;
• communicating important changes to customers;
• managing event staff, security, suppliers and venue operations;
• setting and honouring fair event-specific refund rules;
• ensuring that images, logos and content supplied to BuyMyTicket may legally be used.

BuyMyTicket may suspend or remove organiser access where an organiser abuses the platform, provides false information, fails to deliver events responsibly, acts fraudulently, or damages customer trust.

11. Complimentary tickets

Organisers may be able to issue complimentary tickets for sponsors, media, VIP guests, staff, officials or other approved purposes.

Complimentary tickets remain subject to event rules and may be cancelled or restricted if misused.

12. Pricing and fees

Ticket prices shown on BuyMyTicket may include BuyMyTicket booking, service, platform or administrative fees.

Unless clearly stated otherwise, these fees are built into the displayed ticket price and are not charged separately at checkout.

Customers should check the final ticket price before completing payment.

BuyMyTicket may agree separate service, platform, ticketing or administrative fees with organisers and event partners. These organiser arrangements do not change the displayed customer ticket price after a purchase has been completed.

If a refund is approved, the refundable amount will depend on the organiser’s approval, the event-specific refund rules, applicable law, and any non-refundable costs already incurred.

13. Accounts and login details

Customers and organisers are responsible for keeping login details secure.

You may not use another person’s account without permission. You must notify BuyMyTicket if you suspect unauthorised access to your account.

BuyMyTicket may suspend or restrict accounts where misuse, fraud, suspicious activity, unlawful conduct or breach of these Terms is suspected.

14. Prohibited use

You may not use BuyMyTicket to:

• create fake events;
• sell tickets for events you are not authorised to manage;
• submit misleading information;
• upload unlawful, offensive or stolen content;
• interfere with the website or ticketing systems;
• attempt to bypass QR ticket validation;
• resell tickets unlawfully;
• use the platform for scams, spam, fraud or illegal activity;
• damage the reputation of BuyMyTicket, customers, organisers or partners.

15. Unlawful resale and ticket fraud

Tickets may not be unlawfully copied, duplicated, altered, resold, distributed or used for fraudulent purposes.

BuyMyTicket and the organiser may cancel tickets that appear to be duplicated, tampered with, unlawfully resold or fraudulently obtained.

16. Intellectual property

BuyMyTicket owns or has permission to use the BuyMyTicket name, logo, website design, platform layout, system features, written content and related brand assets.

Organisers retain ownership of event images, logos and promotional content they submit, but grant BuyMyTicket permission to use that content for event listing, ticket sales, marketing, social media, customer communication and platform promotion.

17. Third-party services

BuyMyTicket may use third-party services such as payment providers, email services, hosting providers, analytics tools, WhatsApp links or social media platforms.

BuyMyTicket is not responsible for failures, delays, downtime or errors caused by third-party services outside our reasonable control.

18. Personal information

BuyMyTicket processes personal information according to its Privacy Policy and applicable South African privacy laws.

By using the platform, you agree that BuyMyTicket may collect and process information needed to provide ticketing, event listing, customer communication, organiser reporting, fraud prevention and support services.

19. Limitation of liability

To the maximum extent allowed by law, BuyMyTicket is not liable for losses caused by:

• event cancellation, postponement or changes;
• venue issues;
• weather;
• traffic;
• safety restrictions;
• organiser decisions;
• performer, vendor, supplier or service failures;
• loss of tickets due to customer sharing or mishandling;
• incorrect information supplied by a customer or organiser;
• third-party payment or communication failures;
• circumstances outside BuyMyTicket’s reasonable control.

Nothing in these Terms excludes liability where the law does not allow such exclusion.

20. Changes to these Terms

BuyMyTicket may update these Terms from time to time. The updated version will be posted on the website with the latest update date.

Continued use of BuyMyTicket after changes are posted means you accept the updated Terms.

21. Contact

For questions about these Terms, contact BuyMyTicket:

Email: hello@buymyticket.co.za
WhatsApp: +27 62 827 9847
Website: www.buymyticket.co.za